Quality Practices
Total Quality Management is the mantra at Tranquilmoney. Our culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations.
Quality practices have been introduced at every stage of the delivery process to build, improve, monitor and ensure quality.
Process
To deliver with quality and reliability, we have designed processes from transitioning onwards to final delivery.
Processes are followed across the organization including HR to focus on meeting customer needs and organizational objectives.
HIPAA Privacy
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a new federal guideline, which requires health care providers to inform patients of their right to health record privacy.
ePHI management is covered under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Security Rule
How does Tranquilmoney implement HIPAA for you?
Security
Electronic protected health information (ePHI) is protected health information (PHI) that is produced, saved, transferred or received in an electronic form. Learn more about how we ensure data security.
Infrastructure
Tranquilmoney has its offices in New Jersey and Chennai (Madras), India. Spread over 15,000 square feet in the city center, the back-office in India employs over 400 people working 24 x 7. Learn more about our physical and virtual infrastructure
Risk Assessment and Business Continuity
Tranquilmoney's servers are hosted and managed by Rackspace out it's facilities in Texas City and therefore we have access to Rackspace's state of the art business continuity infrastructure. Assessments are done on financial operational technological risks.
Technology
We have developed proprietary software technology over the years to scan documents, archive scanned documents, and capture data from scanned images accurately. Our proprietary products are ImageCADE, TeleFiche, TelePost and TeleScan.
This technology enables us to offer many services to physicians and pharmacies located in the US and carry out processing in our back office in India. Some of these services are scanning medical records or superbills, archival services on the cloud and healthcare insurance forms capture.
